Remote Bilingual Call Center Rep. (Canadian French) - Contract [United States]

 

About Us:

Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper.We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 45,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.

At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team.

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Overview:

We are seeking a Bilingual Customer Service Representative to support our U.S. and Canadian offices with HR administrative and operational questions . Please see position details below:

• This is fully remote position and can be based in either the U.S. or Canada. We provide all necessary equipment as long as you have your own high-speed internet connection.
• This will start out as contract position with the possibility of converting into a Gallagher employee.
• The salary is $20/hr with the possibility of more, depending on experience.
• We require someone to be fluent in Canadian French (both written and verbal communications).
• Hours will be Monday to Friday, 9am - 5pm, Eastern Time.
• While we do not require HR experience, we do require that you have customer service experience working in a call center environment.

Responsibilities:

• 
  Answer incoming calls from Gallagher employees with questions on HR policy, procedures, or employee handbook interpretations
• Responds via email or phone to employment-related inquiries from employees.
• Assists with maintaining compliance with federal, state, and local employment laws and regulations, and recommended standard processes
• Direct employees to the appropriate parties when it comes to employee leave, such as FMLA, STD, etc.
• Maintain effective communications with all levels of management and staff.
• Operate ethically to protect the assets and image of the company.
• Performs other duties and responsibilities as per business need.

Qualifications:

Required:

• 
  High school diploma and a minimum of 1 year of customer service experience.
• Fluency in written and verbal Canadian French.
• Experincence working in a call center environment.
• Strong typing and knowledge of Microsoft Office (Outlook, Excel, Word)
• Good verbal communication skills.
• Maintains a high level of professionalism with clients and establishes a positive rapport with every caller.

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Additional Information:

Click Here to review our U.S. Eligibility Requirements

We offer competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function), training programs, matching gift program, and more.

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